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How fast do you respond when something breaks?: Standard support requests are acknowledged within one business hour. Anything that stops your business from operating — mail down, server offline, suspected security incident — is triaged immediately. Exact targets are written into your agreement, not left implied.
Do you require a long-term contract?: Managed agreements run month to month after an initial term, and you can cancel with notice. We would rather earn the renewal than trap you in one. Project work is quoted as a fixed fee.
We already have an IT provider. How hard is switching?: Less painful than most people expect. We handle the transition: inventory your environment, take over administrative accounts, document everything, and coordinate the handoff. Most switches complete inside two to three weeks with no interruption to your staff.
Do you come onsite, or is everything remote?: Both. Most issues resolve faster remotely, so we start there. When hardware, cabling, or a network problem needs hands on site, we drive out — anywhere in roughly a forty-five mile circle around Stephenville, from Weatherford and Mineral Wells down to Hamilton, and from Granbury west to Eastland.